Customer Services

Our main responsibility is to try to offer to you the best possible products, that will accompany you during your days, but this can not be enough. So our responsibility is to try to make your visit on this site and your purchase of our footwears simple, safe and why not, fun.

Shipment, Return and Refund
Security of Payments
Privacy & Cookies
Frequently Asked Question
Our Contacts

Shipment, Return & Refund

The shipping costs to receive your purchases and the shipments for any returns are free, you will not have to sustain any cost in both cases. Shipments are limited to the European Union area (including Great Britain) and are carried out via a single DHL courier. In Italy, the free shipping is express (delivery the next day for all orders that will be made before 12), in Europe instead the free shipping will be Economy (delivery 2/4 days depending on the distance of the country from 'Italy). Each shipment, totally free for all countries, includes the DHL notification service (ODD) with the possibility to customize your shipment, and the order tracking, as well as the delivery notification.


It is always possible to make a return and the days available are 101, so in this way you have all the time to open the package in peace, wear it, see it at your feet, take a picture (why do not you share it with us?), decide and then prepare the return shipping package. We want to remember that also the return shipment is always free.

To make the return, follow a few simple steps:

Put the shoes in the box, making sure that it is not damaged in every component
Put the original shoe box inside the packaging with which we have sent to you your purchase (in case you can not recover it, use any other packaging, just be sure) and apply the return shipping label that we sent you in the package.
Connect to the Alberto Fermani website and log in with your account. In "My Orders" section click "Make the return", fill out the form and insert it in the package.
Wait the arrive of the courier and give him the box.

As soon as we receive the problem, a quality control officer will check the integrity of the product. When the response will be positive, we will immediately refund the sum paid by you, using the same method of payment.


Payments Security

We have selected some of the safest payment channels for you, guaranteeing you the most complete protection of your personal data.

You can purchase the products on this site through two payment methods:

-PayPal

- Credit and debit card, of the main Visa and MasterCard circuits

No cost will be charged to you  for using one method rather than another. According to the same criterion there is no difference in the repayment policies in case of return, the two payment methods are completely equivalent.


Every transaction with credit and debit cards is managed and protected through Gestpay, which applies the latest updated version of cryptographic protocols and standards to protect information on cards and those making the payment. In the same way, security is guaranteed by PayPal, which also allows you to make purchases without re-entering credit card information.


Privacy

Any informations you will provide to us about you, every sensitive information about you is stored on our platform the use will be reserved for the only purpose of your purchase and your experience on the site. The minimum information, with which we could not be able to send to you your purchase without problems are: name, surname, shipping address (also equal to the billing) and a one telephone number, very helpful for the shipping and use only in this case.


Every other information you want to provide to us with your own will, which in some cases may be useful to help you with any inconvenience, we want to make you sure that it will not be disclosed to third parties or used for other purposes than those clearly authorized by you.


Frequently Asked Question - FAQ


Contacts